We, at Loyal Hospitality Pvt. Ltd. (“LHPL”) are committed to respecting your online privacy and recognize the need for appropriate protection and management of any personally identifiable information you share with us. This Privacy Policy ("Policy") describes how LHPL collects, uses, personal information of users through its websites and applications — Business Intelligence App, Self-pickup App (collectively, the "Platform"). This policy applies to those who visit the Platform, or whose information LHPL otherwise receives in connection with its application (including but not limited to contact information of individual, e-mail id, address). For the purposes of the Privacy Policy, "You" or "Your" shall mean the person who is accessing the Platform.
Loyal Hospitality Pvt. Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, application then you can be assured that it will only be used in accordance with this privacy statement.
Loyal Hospitality Pvt. Ltd. may change this policy from time to time by updating this page. You shall check this page from time to time to ensure that you are aware of the changes so instated. This policy is effective from 1st November 2019.
We may collect the following information:
We will only use your personal data in a fair and reasonable manner, and where we have a lawful reason to do so; and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
You may choose to restrict the collection or use of your personal information in the following ways:
LHPL operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. LHPL monitors and records comments and posts made on these channels about itself in order to improve its products and services.
Please note that you must not communicate the following information to LHPL through such social media sites:
LHPL is not responsible for any information posted on those sites other than the information posted by its employees on its behalf. LHPL is only responsible for its own use of the Personal Information received through such sites.
Loyal Hospitality Pvt. Ltd. firmly believes in protecting the personal information of the User. Loyal Hospitality Pvt. Ltd. or any of its staff or official will never ask for any password or related information from its users and the users are also advised, in order to protect access to their accounts and to other channels, do not disclose the passwords to anyone.
Ideally, the default password will be generated by system administrator and once it is received by you, you are requested to change the same and have your own password. It is recommended that the users necessarily choose their own passwords carefully such that no unauthorized access is made by a third party. The users are also advised not to keep any written or other record of the password/s so that no third party could access the same.
The users will also need to undertake not to disclose the password to anyone. In order that the passwords become complex and difficult for others to guess the you should carefully choose the alpha numeric passwords with combination of uppercase alphabets and numbers and special characters. (like @,%,&,! etc.)
The password is private information and it must be kept confidential by the owner of the username related to the password. If a password is known by someone other than the owner, that username and password could be misused to access resources and information possibly with criminal intent—and without notice since they would appear as the registered owner.
Any complaints, concerns or abuse with regards to content and/or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or via email signed with electronic signature to Mr Niyas.K at niyas@loyalhospitality.in (“Grievance Officer”)
Grievance Officer: Mr Niyas.K
Address: Loyal Hospitality Pvt Ltd, Prestige Tech Cloud, 6th Floor, Cumulus, Navarathna Agrahara Village Near Sadahalli Gate, Karnataka 562110.
LHPL does not store any account related information or any credit / debit card details. LHPL shall not be liable for any loss or damage sustained by Users as a result of any disclosure (inadvertent or otherwise) of any information concerning the User's account, credit cards or debit cards.
In case any Personal Information is shared by you with LHPL, which is not requested by LHPL (whether mandatorily or optionally), LHPL will not be liable for any information security breach or disclosure in relation to such information.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Loyal Hospitality Pvt. Ltd. undertakes not to disclose the information provided by the users to any person unless such action is necessary to the extent required by law and for regulatory purposes.
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.