Kitchens@

Terms & Conditions

📋 1. Acceptance of Terms
By accessing, registering, or using the Kitchens@ Food Delivery mobile application, website, or related services ("Platform"), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should not use the Platform.

2. Definitions

Kitchens@ refers to Kitchens@ Food Delivery and its operators.
Customer refers to any person who registers, browses, or places orders through the Platform.
Restaurant/Partner Kitchen refers to food vendors listed on the Platform.
Delivery Partner refers to individuals or entities responsible for delivering orders.

3. Eligibility & 4. Account

Users must be at least 18 years of age or use the Platform under the supervision of a parent or legal guardian.
Users are responsible for maintaining accurate account information.
Customers may be required to create an account to place orders.
Users are responsible for maintaining the confidentiality of login credentials.
Any activity conducted through a user's account shall be deemed to have been performed by the account holder.

5. Ordering Food

Orders placed through the Platform are subject to acceptance by the respective Restaurant/Partner Kitchen.
Availability of menu items, prices, and preparation times may change without prior notice.
Kitchens@ reserves the right to cancel any order due to unavailability, technical issues, suspected fraud, or other operational reasons.

6. Pricing and Payments

Prices displayed on the Platform are determined by the Restaurant/Partner Kitchen.
Additional charges such as delivery fees, packaging charges, taxes, convenience fees, or service charges may apply.
Payments may be made through supported online payment methods or any other payment options made available on the Platform.
Customers are responsible for ensuring sufficient funds and valid payment details.

7. Order Cancellation

By Customer

Orders may be cancelled only before the Restaurant/Partner Kitchen begins preparation.
Once food preparation has started, cancellation requests may not be accepted and refunds may not be available.

By Kitchens@ or Restaurant

Restaurant closure or unavailability.
Lack of ingredient availability.
Technical or operational issues.
Incorrect delivery information.
Safety or security concerns.

8. Refund Policy

Refunds, where applicable, will be processed to the original payment method or as Platform credit.
Refund processing timelines may vary depending on payment providers and banks.
Refund requests may be rejected if the complaint is found to be invalid, misleading, or fraudulent.

9. Delivery

Delivery times displayed are estimates and may vary due to weather conditions, traffic, restaurant delays, or unforeseen circumstances.
Customers shall provide accurate delivery addresses and contact information.
If the customer is unavailable at the delivery location, the order may be considered delivered after reasonable attempts to contact the customer.
Additional charges may apply for address changes after order confirmation.

10. Food Quality & Allergies

Restaurants are solely responsible for food preparation, quality, ingredients, and hygiene standards.
Customers with food allergies or dietary restrictions should verify ingredient information directly with the Restaurant before placing an order.
Kitchens@ shall not be liable for allergic reactions or health issues arising from food consumption.

11. Customer Conduct

Customers agree not to:

Provide false or misleading information.
Abuse, threaten, harass, or mistreat delivery personnel, restaurant staff, or customer support representatives.
Use the Platform for unlawful activities.
Attempt to interfere with the Platform's security or operations.

12. Promotional Offers & Discounts

Promotional offers, coupons, and discounts are subject to specific terms and validity periods.
Kitchens@ reserves the right to modify, suspend, or withdraw promotions at any time without prior notice.
Promotional benefits may not be combined unless explicitly stated.

13. Intellectual Property

All trademarks, logos, graphics, content, software, and other materials available on the Platform are owned by or licensed to Kitchens@ and are protected under applicable intellectual property laws.

14. Limitation of Liability

To the maximum extent permitted by law:

Kitchens@ acts as a technology platform connecting customers, restaurants, and delivery partners.
Kitchens@ shall not be liable for food quality issues, restaurant actions, delivery delays caused by circumstances beyond reasonable control, or indirect damages arising from Platform usage.
Total liability, if any, shall be limited to the value of the affected order.

15. Privacy

Customer information will be collected, processed, and stored in accordance with the Kitchens@ Privacy Policy. By using the Platform, customers consent to such collection and processing.

16. Suspension or Termination

Kitchens@ may suspend or terminate user accounts without prior notice if:

These Terms are violated.
Fraudulent or suspicious activity is detected.
Required by law or regulatory authorities.

17. Force Majeure

Kitchens@ shall not be responsible for delays or failures caused by events beyond reasonable control, including natural disasters, strikes, government actions, internet outages, pandemics, or similar events.

18. Modifications to Terms

Kitchens@ reserves the right to update or modify these Terms & Conditions at any time. Continued use of the Platform after such changes constitutes acceptance of the revised terms.

19. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from the use of the Platform shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered office of Kitchens@.

20. Contact Information

For questions, complaints, or support requests, customers may contact Kitchens@ through the customer support channels provided within the Platform.